Ground product decisions in what customers say on calls

Overview

The Gong integration brings what customers say on calls into Productboard. Every new Gong recording becomes a piece of feedback with the full transcript organized by speaker and linked to the matching customer record. Filters control which calls come across, and past calls can be imported in bulk. Available on all plans.

Auto-import call transcripts

Productboard checks Gong for new recordings every five minutes and creates a piece of feedback from each one. The full transcript arrives organized by speaker and linked to the customer record, ready to review on the Insights board.

Filter which calls come across

Set inclusion and exclusion filters on call title, transcript content, attendee email, attendee domain, or Gong workspace. Filters support AND/OR logic and multiple comma-separated keywords, so only the calls your product team cares about become feedback.

Backfill historical calls

Import past Gong recordings in bulk by specifying a date range. Useful when you connect the integration and want earlier customer conversations available alongside new ones.

Process Gong feedback like any other source

Imported feedback is tagged with Gong as its source and can be filtered on insights boards. Automation rules and AI auto-linking process it the same way they handle feedback from every other channel.

Setup

Productboard admins can connect Gong in Settings → Integrations.

1. Open Settings → Integrations → Gong and click Add integration.
2. Name the integration.
3. Authenticate with OAuth (Authorize with Gong) or with an API key generated in Gong.