Capture the feedback that lands in your inbox

Overview

The Email integration turns emails into structured feedback in Productboard. Product managers, customer success, and sales teams use it to capture the feature requests and bug reports that customers send by email.

Forward emails as feedback

Send or forward any email to your Productboard inbox address. Each message becomes a piece of feedback on an insights board, with the subject line, body, inline images, and attachments preserved.

Attribute feedback to the sender

Feedback is attributed to the email's original sender, and the person who forwarded it becomes the feedback owner. External stakeholders can submit feedback by email without a Productboard account.

Route feedback with multiple inboxes

Create multiple email integrations, each with its own unique address. Configure tags per inbox, and Productboard applies them automatically to every incoming piece of feedback.

Process email feedback like any other

Feedback created from email can be associated with users and companies, highlighted for key insights, linked to feature ideas, and processed in bulk on insights boards.

Setup

Workspace admins can set up the integration in Productboard. No action is required of senders apart from emailing (or forwarding) to the designated address.

1. Go to Settings → Integrations from the main menu and click Email.
2. Copy the unique inbox email address. The address is read-only and can't be customized. (You can consider configuring a memorable alias like feedback@yourcompany.com within your email service.)
3. Optionally configure tags to categorize incoming feedback automatically.
4. Start forwarding emails, or set up auto-forward rules.