Customer Insights | Productboard Use Case

Capture all sources of customer feedback in one place automatically.

CUSTOMER INSIGHTS

Inspire great ideas with actionable user insights

Reduce manual work of processing feedback

Capture, curate, and route feedback from multiple channels (e.g., Slack, Zendesk, Gong) to manage in a centralized system.

Improve responsiveness to the market

Confidently inform, validate, and communicate product decisions based on the needs of your most important customers.

Create products that customers love

Solve customers’ needs and continuously improve products with a space that helps you stay connected to your community.

Customer insights capabilities

Central hub for user feedback

AI summaries, search, and prompting

Integrations with internal & customer-facing systems

Link insights to ideas with one-to-many relationships

Now, Product has this really close connection with Sales to be sure that what we build based on customer feedback is resonating in the actual market.

Shire Bauman, Senior Manager, Product Operations, Zapier

It's so easy to get bogged down in the technical details of what you're building that it can be easy to lose track of the customer voice. It's really great that I can go back into Productboard and get to the bottom of why we're really building this feature to begin with.

Doug Waller, Senior Product Manager, Axon

Productboard enables our product managers to capture insights from all our channels, define high-level requirements, and group them by features. This helps us prioritize features on the roadmap that will be shared with everyone.

Mircea Andrei Grigore, Product Lead, UiPath

Explore more use cases