Retention is the new conversion, especially as businesses tighten their belts. Join leaders from Intercom, Productboard, and FullStory where they’ll share the strategies they – and their customers – use for improving retention and reducing churn.

You’ll learn:

• Tactics to surface value across the entire customer lifecycle
• How to identify your customers’ points of frustration, and how to intervene in real-time
• Strategies to develop more proactive support measures
• Ways to uncover valuable product insights from customers conversations and behavior data