Building Customer-Centric Product Teams at Scale

In today's fast-paced software landscape, building truly customer-centric product teams isn't just an aspiration—it's a necessity. But how do you effectively capture, analyze, and act on customer feedback when operating at enterprise scale?

Join Matt Johlie, Head of Product Operations at Relativity, as he shares how his team transformed their product development process by putting customer insights at the center of every decision. Learn how Relativity successfully shifted from quarterly releases to continuous delivery while maintaining strong customer alignment across their global platform.

In this webinar, you'll learn:

• How to increase feedback collection through strategic integration of customer touchpoints
• Proven methods for unifying feedback from support, success, and sales teams into actionable insights
• Best practices for leveraging AI-powered tools like Productboard Pulse to identify emerging customer needs
• Techniques for managing the transition from traditional release cycles to continuous delivery without losing customer focus
• Strategies for demonstrating to customers how their feedback directly influences product decisions

Whether you're scaling your product operations, struggling with fragmented feedback channels, or looking to build stronger customer relationships, you'll gain practical insights for creating a more customer-centric product organization.