Introducing Productboard Pulse. Exec-level insights into what your customers need, powered by AI.
company founded
2020
location
North America
“We now have a really great idea of what our users need from us so we can actually build a tool that's catered to job seekers. So thank you, Productboard, for making us a more cohesive, stronger team.”
Product Specialist, Huntr
24/03/2025
Software
company founded
2020
location
North America
“We now have a really great idea of what our users need from us so we can actually build a tool that's catered to job seekers. So thank you, Productboard, for making us a more cohesive, stronger team.”
Product Specialist, Huntr
Huntr is a platform designed to streamline the job search process, providing job seekers with essential tools like an AI Resume builder, an AI cover letter generator, and a job tracking board. With features such as a Chrome extension that autofills job applications and extracts keywords from job descriptions, Huntr is committed to making job hunting more efficient and less stressful.
As a product-led company, Huntr thrives on user feedback to refine and enhance its offerings. However, before adopting Productboard, the team faced significant challenges in managing customer insights, tracking feature requests, and ensuring strategic product decisions were informed by real user needs.
Before using Productboard, Huntr struggled with organizing and leveraging customer feedback effectively. Insights were primarily collected through an in-app chat and stored in disparate systems like Google Docs or Notion. According to Product Specialist Meghan Holmes, “The main issue was that we didn't really have a way to organize [feedback] and track any of the inquiries that our customers had. It was just kind of living in everyone's brain.”
This lack of structure made it difficult for the team to categorize feedback, prioritize feature requests, and communicate customer needs to the engineering and marketing teams efficiently. As a result, decision-making was reactive rather than strategic, increasing the risk of potential gaps in addressing user pain points.
With Productboard, Huntr has been able to capture, categorize, and analyze user feedback in a centralized platform. The Insights feature has been instrumental in this process. “A huge part of my role is receiving customer feedback,” explained Meghan. “With Productboard, I can really get into the granular requests of what customers need and have a great view of what the actual issue is.”
“I'm able to look into our frequently asked and logged requests and present a timeline with strong metrics to express the needs of our users… I'm able to really advocate for the customer and say to our team, ‘Hey, this is something that we should start building.”
Meghan Holmes
Product Specialist, Huntr
By integrating Productboard with Intercom, Huntr can seamlessly transfer feedback from chat interactions into structured insights. This ensures that valuable user requests don’t fall through the cracks.
Productboard enables Huntr to provide structured, data-backed recommendations to its engineering team. Meghan now compiles biweekly reports that highlight frequently requested features, allowing the team to prioritize the most impactful updates.
“I'm able to look into our frequently asked and logged requests and present a timeline with strong metrics to express the needs of our users,” said Meghan. “For example, let’s say we’ve had 15 users in the last two weeks ask us for a customized section within the Resume Builder. I'm able to really advocate for the customer and say to our team, ‘Hey, this is something that we should start building or see where it fits in our roadmap down the line.’”
Productboard has played a critical role in Huntr’s ability to launch and refine its AI Resume Builder. According to Meghan, “It's been a pretty exciting and fantastic two months at Huntr, especially with the Resume Builder. Our users spend a lot of time fine-tuning their resumes. We were able to launch quite a few features based on their requests.”
“We now have a really great idea of what our users need from us so we can actually build a tool that's catered to job seekers. So thank you, Productboard, for making us a more cohesive, stronger team.”
Meghan Holmes
Product Specialist, Huntr
Over the past two months alone, the team has rolled out several key enhancements, including:
Productboard’s feedback-driven approach ensures that each update aligns with what job seekers actually need, making Huntr’s AI Resume Builder more intuitive and effective.
Huntr continues to refine its AI Resume Builder, with an upcoming game-changing feature for job seekers currently in development. “I’ve been able to look at the tiniest change that users say isn’t working for them, relay that feedback, and track it all within Productboard so we can launch new features in the best way possible,” explained Meghan.
With Productboard as its single source of truth for customer insights, Huntr is building smarter, more intuitive job search tools—empowering job seekers to land their next opportunity with ease.
